Frequently Asked Questions

We *love* talking to our customers and community members, but please check and see if your question is answered here. If you can’t find the answer to your question then please contact us and we’ll help you out!

General

We sell ABDL diapers, adult pacifiers, adult onesies and all sorts of other toys for ageplayers of all variety! We are  located in Boston MA, and currently ship to the US only, with forthcoming plans for world domination! Learn more on our about page!

The ABDL Company is 100% ABDL owned & operated. Individually, we’ve been ageplayers and ABDLs for the better part of two decades.

Refunds, Returns & Exchanges

Sorry, but due to the personal nature of our products, along with FDA regulations on hygienic products we have a strict no refunds policy after shipping. All sales are final once your order has left our warehouse. An item received late, with an incorrect size chosen, with slight color differences, or a change of heart will not be accepted for a refund. Please think carefully before you place an order, and please follow our size charts when ordering garments.

We are more than happy to exchange items if products arrive in defective condition. See our exchange policy below. If you believe your order is defective or if it is the wrong size, then please contact us with your order number so we can resolve the issue.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us within one week of receiving your order and we’ll get you sorted out.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Product Care

Turn the garment inside out before washing. Hand wash or wash on gentle cycle with cold water only. Lay flat to dry and avoid using dryers.

Spot clean with a damp cloth

Marketing & Publicity

YES! If you’re interested in being an affiliate promoter for us you can apply here!

Payments & Ordering

We accept all major credit cards (Visa, Mastercard, American Express, Discover, etc), as well as PayPal. Stay tuned for cryptocurrency payments! Please note we DO NOT accept cash, check or money orders.

“PAYPAL*AB COMPANY” will appear on your bank or PayPal statement. We understand your privacy concerns, and discretion is very important to us. We will never include any information that will identify your purchase from us.

You will receive a confirmation email after your order is placed. When your order is shipped, you will receive another email with your tracking number.

If there is any issue with a method of payment and/or shipping address, we may ask you to confirm either or both of these issues. We will contact you via email for confirmation. If not confirmed within 3 business days of the original confirmation email (does not include Saturday or Sunday) your order will be cancelled and money will be refunded.

Unfortunately we do not accept phone or mail orders at this time.

Yes! We offer local pickup for the Greater Boston area. Please see our Local Pickup FAQ for more info.

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Shipping

Please refer to our Shipping FAQ