Frequently Asked Questions

We *love* talking to our customers and community members, but before you contact us please check and see if your question is answered here. If you can’t find the answer to your question then please contact us and we’ll help you out!

General

So what is The ABDL Company all about?
The ABDL Company sells ABDL diapers, adult pacifiers, adult onesies and all sorts of other toys for ageplayers of all variety! We are currently located in Boston MA, serving the US and Canada, with forthcoming plans for world domination! Learn more on our about page!

Is anyone at The ABDL Company actually ABDL?
The ABDL Company is 100% ABDL owned & operated. Individually, we’ve been ageplayers and ABDLs for the better part of two decades.

Payments & Ordering 

What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover, etc), as well as PayPal. Stay tuned for cryptocurrency payments!

What will appear on my bank statement?
“PAYPAL*AB COMPANY” will appear on your bank or PayPal statement. We understand your privacy concerns, and discretion is very important to us. We will never include any information that will identify your purchase from us.

How do I know if my order was successful?
You will receive a confirmation email after your order is placed. When your order is shipped, you will receive another email with your tracking number.

What if there are issues with payment or shipping address?
If there is any issue with a method of payment and/or shipping address, we may ask you to confirm either or both of these issues. We will contact you via email for confirmation. If not confirmed within 3 business days of the original confirmation email (does not include Saturday or Sunday) your order will be cancelled and money will be refunded.

I got a charge on my credit card from “Audible, adbl.co/bill” and found this site
Whoops! We aren’t the company you’re looking for. Here’s a link to the information you want: http://audible.custhelp.com/app/answers/detail/a_id/7083/

Shipping

Please refer to our Shipping FAQ

Local Pickup

Please see our Local Pickup FAQ

Refunds, Returns & Exchanges

What is your refund & return policy?
Sorry, but due to the personal nature of our products, along with FDA regulations on hygienic products we have a strict no refunds policy after shipping. All sales are final once your order has left our warehouse. An item received late, with an incorrect size chosen, with slight color differences, or a change of heart will not be accepted for a refund. Please think carefully before you place an order, and please follow our size charts when ordering garments.

What if my order is defective or the wrong size?
We are more than happy to exchange items if products arrive in defective condition. See our exchange policy below. If you believe your order is defective or if it is the wrong size, then please contact us with your order number so we can resolve the issue.

What is your exchange policy?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email within one week with a photo of your damaged item at [email protected].

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

Product Care

Care For Garments/Fabric Items
Turn the garment inside out before washing. Hand wash or wash on gentle cycle with cold water only. Lay flat to dry and avoid using dryers.

Care For Resin/Pin Items
Spot clean with a damp cloth

Product Info

What other products do you plan to release?
We may be little, but we have big ideas! Stay tuned by subscribing to our email list and following us on social media.

What if I have a great idea for a new product or design?
We would love to hear from you! Contact us and share your ideas with us. We are ABDLs and ageplayers ourselves, so the opinions of the community are what matter the most!

Marketing & Publicity

Are you looking for brand ambassadors or models?
Maybe! If you’re interested in being a brand ambassador for The ABDL Company or any of our house brands, reach out to our instagram account @abdlcompany via PM and we’ll let you know if we need anything!