How long will my order take to ship?
All orders will be shipped within two to five business days, (that does not include Saturday and Sunday) depending on availability. We are a small operation, but we will do our best to get your items as soon as possible. The shipping time will vary depending on your location. Depending on where you live in the US, expect your package within 3-10 days after shipment.
What happens if an item is out of stock?
If you order an item that is currently out of stock we will email you to see if you want us to cancel the order and your money will be refunded or do a partial shipment. If it is an item that we can restock, we will email you and let you know approximately how long it will be to restock the item. All refunds will happen within 3 business days.
How can I track my package?
You will receive an email when your package ships that has a link to where you can track your package.
How much does shipping cost?
Our shipping & handling rates are combined. Rates are a combination of weight, shipping as per USPS, UPS, or FedEx, and a small handling fee. We use UPS and FedEx for our diaper shipments, and USPS for our smaller packages.
Is shipping discreet? What does it look like?
All of our products are shipped in plain mailers or boxes, with no identifying markings. Some items, like cases from The Dotty Diaper Company, do have external markings, but these will be covered over before shipment (unless otherwise requested).
Do you ship internationally?
We are currently shipping orders to the Continental United States only, but expect this to change soon! Feel free to e-mail or chat us with any other inquiries.
Can I come to the warehouse and pick up my stuff?
Maybe! We are located in Boston MA. Contact us and we’ll see what we can do to help!
Once you place your order, you are agreeing to these shipping terms.